Refund Policy

We make your meals to order.

Because our meals are freshly prepared specifically for our customers, we have a limited window for cancellations and changes.

Changing or cancelling an order

If you need to change or cancel your order, please contact us before our weekly order cut-off of Sunday at midnight.

Once the order cut-off has passed, your order may already be in our preparation schedule and we may not be able to cancel or modify it.

Refunds

If you cancel within the permitted cancellation window, we'll refund the eligible amount to your original payment method.

Once an order has entered preparation, cancellation may no longer be possible.

Problems with your order

If your order arrives:

• Damaged
• Incorrect
• Missing items
• or with another issue that means the product doesn't meet the expected standard

Please contact us as soon as possible.

Send us your order number, a description of the issue and photographs where appropriate, and we'll assess the problem and arrange an appropriate remedy.

Change of mind

For food products, we generally cannot accept returns simply because you've changed your mind once the order has been prepared or delivered.

This does not affect your rights under the Australian Consumer Law. Our goods come with consumer guarantees that cannot be excluded